Privacy Policy

Who we are

Elio ("we", "us", "our") is a supplier of professional aesthetic and beauty products for clinics and skincare professionals. This Privacy Policy explains what personal information we collect through this website, why we collect it, and the choices you have.

By using the website you acknowledge that you have read this policy. If you do not agree with it, please do not submit your personal details through the site.

Information we collect

This website does not require an account, and we only collect what you choose to give us or what your browser shares automatically.

Information you provide

• Order details — when you use the cart and choose "Request via WhatsApp", the form asks for your full name, phone / WhatsApp number, delivery address and, optionally, order notes. The message that opens in WhatsApp also lists the products and quantities in your cart.
• Enquiries — anything you send us by WhatsApp, email or phone, including product questions.

Information stored on your own device

To make the site work, your browser's local storage keeps (a) the contents of your cart and (b) the checkout details you typed, so you don't have to re-enter them next time. This information stays in your browser. It is not sent to our servers, and we cannot see it unless you send it to us in an order message.

Technical information

Like any website, the servers that deliver its files (and the third-party services listed below) may automatically receive technical data such as your IP address, browser type, device type and the pages requested.

We do not use advertising cookies, and we do not currently use analytics or tracking tools on this website.

How we use your information

• To receive, review and confirm your order request, including checking availability and arranging delivery.
• To contact you about your order or answer your questions.
• To verify that a purchaser is a licensed professional where the product requires it (see the Terms & Conditions).
• To keep the website secure and working properly.
• To meet legal, tax and regulatory obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

Who we share it with

We share information only where needed to run the service:

• WhatsApp (Meta) — your order is sent to us through WhatsApp, so it is handled under WhatsApp's own terms and privacy policy.
• Delivery and logistics partners — your name, phone number and address, only to deliver your order.
• Authorities and professional advisers — when the law requires it, or to protect our legal rights.

The website also loads resources from third parties, which may see your IP address when your browser requests them: Google Fonts (typefaces) and the hosts of some product and category images. Links to social networks (Instagram, Facebook, LinkedIn) take you to sites we do not control.

Local storage and how to clear it

The site saves two items in your browser: your cart and your saved checkout details. You can remove them at any time by clearing this site's data in your browser settings. Removing items from the cart, or clearing site data, does not affect any order you have already sent us.

Clear my saved cart & details

How long we keep information

We keep order and enquiry details for as long as needed to fulfil the order, handle any follow-up or complaint, and meet our accounting and legal obligations. After that we delete or anonymise them.

Security

We take reasonable steps to protect the information we hold. However, no method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information (such as payment card numbers) in a WhatsApp message.

Your rights

Subject to applicable law, including Egypt's Personal Data Protection Law (Law No. 151 of 2020), you may ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is inaccurate or incomplete;
• delete your data or restrict how we use it;
• withdraw consent you previously gave, where we rely on consent.

To make a request, contact us using the details below. We may need to verify your identity first.

Children

This website is intended for adults and professionals. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the website after a change means you accept the updated policy.

Contact us

For any question about this policy or your personal data: